1. Introduction

Welcome to CK GoNow, a mobility and ride-booking technology platform operated by CK Tours and Travels. By accessing or using the platform, users agree to comply with these Terms & Conditions.

2. Platform Role

• Cab Booking
• Outstation Trips
• Intercity Travel
• Share Cab Services
• Airport Transfers
• Scheduled Bookings
• Hire Driver Services

3. Third-Party Drivers

Drivers and vehicle owners available through CK GoNow are independent third-party providers.

• CK GoNow does not employ drivers
• Driver behavior is not guaranteed
• Driver availability is not guaranteed

4. User Eligibility

• Users must be 18 years or older
• Users must provide accurate information
• Users must comply with laws

5. Account Registration & Security

• Users are responsible for account security
• OTPs must remain confidential
• Fake accounts are prohibited
• Referral misuse is prohibited

6. Services Available

• One-way rides
• Round trips
• Airport transfers
• Rentals
• Shared rides
• Scheduled bookings
• Instant bookings

7. Booking Process

• Ride search
• Fare estimation
• Driver allocation
• Trip tracking
• Payment collection

8. Fares, Payments & Charges

• Distance-based pricing
• Traffic-based fare adjustments
• Toll and parking charges
• Waiting charges
• Night charges

9. Online Payments

• Payments processed through third-party gateways
• Gateway failures may occur
• Banking delays may occur
• Duplicate charges may happen due to banking systems

10. Cancellations & Refunds

• Cancellation fees may apply
• Refund approval depends on internal review
• Completed rides may not be refundable
• Refunds may take 5–15 business days

11. Hire Driver Terms

• Drivers operate the user’s vehicle
• Users remain responsible for vehicle legality
• Insurance validity is user responsibility
• Vehicle roadworthiness is user responsibility

12. User Responsibilities

• Behave respectfully
• Follow laws and regulations
• Avoid dangerous conduct
• Wear seat belts
• Protect personal belongings

13. Prohibited Activities

• Fraudulent activity
• Harassment
• Vehicle damage
• Fake bookings
• Illegal activities
• Unauthorized access attempts

14. Driver & Vehicle Compliance

• Valid driving license
• Insurance coverage
• Vehicle registration
• Fitness certificates
• Pollution certificates
• Transport permits

15. Delays & Service Interruptions

• Traffic congestion
• Weather conditions
• Road closures
• Vehicle breakdowns
• Government restrictions
• Technical failures

16. No Liability

• Accidents
• Injuries
• Theft or loss
• Driver misconduct
• GPS inaccuracies
• Service interruptions

17. Limitation of Liability

CK GoNow’s liability shall be limited to the platform/service fee paid for the booking.

18. Lost & Found

• Users are responsible for belongings
• Recovery of lost items is not guaranteed
• Delivery charges may apply

19. Data Usage & Privacy

• Name and contact details
• Location data
• Booking history
• Device information
• Usage activity

20. Location Access

• Driver matching
• Live tracking
• Safety monitoring
• Fare estimation

21. Electronic Communication & Consent

Users consent to digital communication, OTPs, notifications, calls, emails, SMS, and WhatsApp updates.

22. Intellectual Property

• Logos
• Branding
• Software
• Graphics
• Trademarks

23. Third-Party Services

• Payment gateways
• Maps services
• Analytics tools
• SMS providers

24. Indemnification

Users agree to indemnify and hold harmless CK GoNow and CK Tours and Travels from disputes, claims, liabilities, damages, and legal costs.

25. Force Majeure

• Natural disasters
• Pandemics
• Internet failures
• Power outages
• Civil unrest

26. Account Suspension & Termination

• Fraud
• Policy violations
• Fake bookings
• Chargebacks
• Illegal activities

27. Policy Modifications

These Terms may be updated at any time. Continued use means acceptance of updated Terms.

28. Governing Law & Jurisdiction

These Terms are governed by the laws of India.

29. Dispute Resolution

• Customer support resolution
• Internal complaint resolution
• Good-faith communication

30. Assumption of Risk

• Accidents
• Delays
• Weather issues
• Vehicle breakdowns
• Criminal acts

31. Independent Contractor Disclaimer

Drivers and transportation providers are independent contractors and not employees of CK GoNow.

32. No Transportation Guarantee

• No guarantee of continuous availability
• No guarantee of exact timings
• No guarantee of ride completion

33. User Release of Liability

• Accidents
• Injuries
• Driver negligence
• Payment failures
• Service interruptions

34. Compliance With Local Laws

Users, drivers, and vehicle owners must comply with all local and national laws.

35. Network & Technical Failure Disclaimer

• Internet downtime
• Server outages
• GPS inaccuracies
• Application crashes
• API failures

36. Shared Ride Disclaimer

• Unknown passengers may travel together
• Additional stops may occur
• Route deviations may occur

37. Child Safety Disclaimer

• Child supervision responsibility
• Seat belt responsibility
• Child safety arrangements

38. Luggage & Goods Disclaimer

• Users are responsible for valuables
• Users are responsible for luggage
• Users are responsible for electronic devices

39. Promotional Offer Terms

• Offers may be withdrawn anytime
• Fraudulent use may cancel benefits
• Offers may have limitations

40. Data Security Disclaimer

• Cyber attacks
• Unauthorized access
• Internet risks
• Online payment risks

41. Survival Clause

• Limitation of liability
• Indemnification
• Dispute resolution
• Payment obligations

42. Waiver Clause

Failure to enforce any provision shall not constitute waiver of rights.

43. Severability Clause

If any provision becomes invalid, remaining provisions remain enforceable.

44. Entire Agreement Clause

These Terms constitute the complete agreement between users and CK GoNow.

45. Final User Consent

• Users voluntarily use the platform at their own risk
• Drivers are independent third parties
• Transportation involves inherent risks
• Users agree to comply with all policies
• Users agree not to misuse the platform