Refund Policy

📋 1. Introduction

CK GoNow (“Platform”, “App”, “we”, “our”, or “us”) is operated by CK Tours and Travels. This Refund Policy explains the terms and conditions under which refunds are processed for bookings made through CK GoNow, CK RidePartner, and related services.

✅ 2. Refund Eligibility

Refunds may be considered under the following circumstances:

• Cancellation by User: If a booking is canceled within the allowed cancellation window.
• Cancellation by Platform: If CK GoNow cancels a ride due to operational reasons.
• Failed Payment: If a payment is processed but the ride is not confirmed.
• Duplicate Payment: If the same booking is charged multiple times.
• Technical Glitch: If a technical issue results in an incorrect charge.
• Driver No-Show: If the assigned driver fails to arrive at the pickup location.
• Vehicle Issues: If the provided vehicle does not match the booking specifications.

🚫 3. Non-Refundable Scenarios

Refunds will not be provided in the following cases:

• Change of Mind: If the user cancels after the cancellation deadline.
• Driver Waiting Charges: If the driver waits beyond the grace period and the user does not show up.
• Incorrect Booking: If the user provides incorrect pickup/drop details.
• Partial Usage: If the ride is partially completed and the user decides to discontinue.
• Misconduct: If the user engages in inappropriate behavior during the ride.
• Force Majeure: If circumstances beyond control (natural disasters, government restrictions, etc.) affect the ride.

📅 4. Cancellation Policy

Our cancellation policy is as follows:

• Free Cancellation: Full refund if canceled at least 24 hours before the scheduled pickup time.
• Partial Refund: 50% refund if canceled between 12 to 24 hours before pickup.
• No Refund: No refund if canceled within 12 hours of pickup or after the ride has started.
• Outstation Rides: Cancellation charges may vary based on distance and booking type.

⏱️ 5. Refund Processing Time

Once a refund is approved:

• Processing Period: Refunds are typically processed within 5-7 business days.
• Bank Processing: Additional time may be required by your bank or payment provider.
• Payment Method: Refunds are credited back to the original payment method used for the booking.
• Notification: You will receive a confirmation email once the refund is initiated.

💳 6. Payment Gateway Charges

Please note the following regarding payment gateway fees:

• Transaction Fees: Any payment gateway fees charged at the time of booking are non-refundable.
• Currency Conversion: If applicable, currency conversion charges are not refundable.
• Processing Fees: Any processing fees or convenience charges will be deducted from the refund amount.

📝 7. How to Request a Refund

To request a refund, follow these steps:

• Contact our support team via email at support@ckgonow.in
• Provide your booking ID, registered phone number, and reason for the refund request.
• Attach any supporting documentation (screenshots, payment receipts, etc.) if available.
• Our team will review your request and respond within 24-48 hours.

⚖️ 8. Dispute Resolution

In case of any dispute regarding a refund:

• Users can escalate the matter to our grievance officer.
• All disputes shall be governed by the laws of India.
• The courts in Hyderabad, Telangana shall have exclusive jurisdiction.
• We strive to resolve all disputes amicably within 15 working days.

📞 9. Contact Us

• Company: CK Tours and Travels
• Platform: CK GoNow
• Support Email: support@ckgonow.in
• Phone: 9505233448

📝 10. Policy Updates

This Refund Policy may be updated from time to time. Continued use of CK GoNow after any changes constitutes acceptance of the updated policy.