Privacy Policy
CK GoNow • Operated by CK Tours and Travels
1. Introduction
CK GoNow (“Platform”, “App”, “we”, “our”, or “us”) is operated by CK Tours and Travels. This Privacy Policy explains how we collect, use, store, process, and protect your information when you use CK GoNow, CK RidePartner, and related services.
2. Information We Collect
👤 Personal Information
Name, phone number, email address, profile image.
📍 Location Information
Pickup location, drop location, live tracking location.
🚕 Ride Information
Trip history, booking details, driver and vehicle information.
📱 Device Information
Device type, operating system, app version, IP address.
💳 Payment Information
Transaction status and secure payment processing.
🔐 OTP Verification
Secure login and account verification for fraud prevention.
3. How We Use Information
- Ride booking and driver matching
- Navigation and trip tracking
- Payment processing
- Fraud prevention and platform safety
- Customer support and notifications
- Improving app performance and services
4. Location Data Usage
Location access is required for nearby ride matching, pickup and drop functionality, route calculation, and live tracking.
- Collected during active rides
- Collected while app is in use
- Background location if enabled by user
5. Data Sharing
- Shared with drivers for ride coordination
- Shared with payment gateways and OTP providers
- Shared with cloud hosting and analytics services
6. Payment Processing
Payments are securely processed using trusted third-party payment gateways including PayU.
- Encrypted payment transactions
- Bank verification systems
- Fraud detection systems
7. Security
We use industry-standard security measures to protect information against unauthorized access, misuse, alteration, or disclosure.
8. Children’s Privacy
CK GoNow services are not intended for users under 18 years of age. We do not knowingly collect information from minors.
9. Third-Party Services
- Google Maps
- Firebase
- PayU Payment Gateway
- OTP / SMS Providers
- Analytics Providers
10. User Rights
- Access account data
- Correct personal information
- Request account deletion
11. Policy Updates
This Privacy Policy may be updated periodically. Continued use of CK GoNow indicates acceptance of updated policies.
12. Contact Us
🏢Company
CK Tours and Travels
🚕Platform
CK GoNow
📧Support Email
support@cktoursandtravels.com
13. Consent
By using CK GoNow, you acknowledge that you have read, understood, and agreed to this Privacy Policy.